Return Policy

Our products are all made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 3  days from the order delivery date.

 

To initiate a return/exchange, please email us at hello@gianna-mucci.com or click the link to start your application : Return Application

  • Order number
  • Name of the item(s) you wish to return/exchange
  • Reasons for the return/exchange
  • Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.

 

Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.

 

Item(s) returned are subject to rejection if they do not satisfy the following requirements:

 

  • The item is unworn and in original condition with all the tags still attached
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • The item has hygiene stickers still in place (Swimwear)
  • The item does not have any odor (including deodorant, perfume, body odor or washing powder)
  • Earrings cannot be returned (for hygiene reasons)
  • Accessories( Press on nails, necklaces, gloves and leggings) non-returnable
  • A receipt and proof of purchase is available

 

We will process a refund after we receive the goods and confirm their condition.

 

Please Note:

 

  • Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package. 
  • The original shipping fees are non-refundable.
  • The customer is responsible for all return or exchanges shipping costs.
  • And we are unable to provide shipping labels.
  • Orders CANNOT be changed, modified, or canceled after checkout.

 

Defective Items

  • If you have received a defective item, please contact customer care at hello@gianna-mucci.com or contact us here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

 

If you receive a faulty item, our sole responsibility is to replace the item with a new one. Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.

 

Gianna Mucci reserves the right to address any other faults or issues not mentioned above.

 

Lost Items

 

Gianna Mucci is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.

Gianna Mucci is also NOT responsible for any incorrect shipping information you provide.

 

Final Sale Items

 

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Personalized
  • Lingerie 
  • Jewelry
  • Face Masks 
  • Hair Accessories 
  • Hosiery
  • Mystery Bags
  • Items Marked Final Sale